Privacy Policy

Last updated: November 25, 2022

ACM Canada Inc. (“we”, “our”, and “us”) operates the website www.acmcanada.com (the “Service”). In the course of its activities, ACM Canada Inc. is required to collect and process the personal data of users of its website (“Client”, “you”, “your”, and “yours”). This Privacy Policy, established by ACM Canada Inc., aims to provide you with synthetic and comprehensive information on the processing of personal data carried out by ACM Canada Inc.

ACM Canada Inc. places great importance on respecting your privacy and the confidentiality of your personal data and commits to processing data in compliance with applicable laws and regulations, particularly the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

Definitions

Personal data constitutes any information relating to an identified or identifiable natural person that can be identified, directly or indirectly, by reference to an identification number or one or more elements specific to them.

Processing of personal data:

The processing of personal data constitutes any operation or set of operations involving such data, regardless of the process used, including the collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, as well as the blocking, erasure, or destruction.

Cookie or tracker:

A cookie or tracker is information placed on the hard drive of an internet user by the server of the site they visit. It contains several pieces of data: the name of the server that deposited it, an identifier in the form of a unique number, and possibly an expiration date. These pieces of information are sometimes stored on the computer in a simple text file to, which a server accesses to read and save data.

Personal Data Protection Officer

For any questions regarding the protection of your personal data, please get in touch with our officer at the following address:

• Email: rania.maalej@acm-canada.com
• Mailing adress: 2000 McGill College Avenue, Suite 600, Montreal (Quebec) H3A 3H3

How do we collect your personal data?

We collect personal data when you interact with the website, ACM Canada Inc. services, or other sites or services leading to this privacy policy. This includes, in particular, instances where you:

• interact with ACM Canada Inc. on its website or through other channels;
• use the services of ACM Canada Inc. (including subscription service and online diagnostics services);
• use other sites or services leading to this privacy policy (e.g., survey, registration form for ACM Canada Inc. events, or online diagnostic form on LinkedIn and Facebook).

More specifically, we collect your first and last name, email address, company name, percentage of shares held, postal code, and phone numbers. Certain additional information is also required in the context of purchasing other services offered.

How do we use your personal data?

Rest assured that without your consent, ACM Canada Inc. will not sell, give, or exchange your personal data to third parties for commercial purposes. Moreover, ACM Canada Inc. commits not to rent, sell, or share its client list with third parties without the consent of its clients, except in the exceptional circumstances specifically described herein.

We will only collect personal data that is necessary for the following purposes:

• To respond to information requests;
• To perform, process, and conclude transactions with you;
• To make available, promote, and offer services and special deals;
• To improve and personalize the content and presentation of our website for clients;
• To better serve you.

ACM Canada Inc. may use external service providers to offer superior service in specific areas.

Some of your personal data may be transmitted to these providers in this context.

These providers must use the information provided solely in connection with services intended for ACM Canada Inc. If these external service providers wish to directly request additional information from you (e.g., to analyze your use of their services), you will be notified in advance.

If you decide to provide this information, the privacy policy of the external provider would then apply
to this communication.

ACM Canada Inc. may have to disclose your personal data to competent persons or authorities if it becomes necessary to comply with legal obligations to obey a judicial injunction, to protect and defend its rights, or to enforce the terms of use of its service.

How do we protect your personal data?

ACM Canada Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and the Act respecting the protection of personal information in the private sector in Quebec.

ACM Canada Inc. employs various measures to ensure the integrity and confidentiality of your personal data. These measures are intended to prevent the loss or theft of your personal data and their unauthorized copying, alteration, use, consultation, and disclosure.

How long do we keep your personal data?

ACM Canada Inc. will retain your personal data only for the time necessary to achieve the determined purpose or for legal or business purposes.

The information collected in the context of statistical analyses may be kept indefinitely, but they do not allow us to identify or access other personal information about you.

Client rights

We may use your personal information to send you newsletters, marketing documents (such as white papers, blog posts, or case studies), promotional materials, and other information that may interest you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or the instructions provided in an email we send.

Cookies

We collect some information through cookies (“cookies”). These files allow us to process statistics and traffic information, facilitate navigation, and improve service for your comfort.

Under the General Data Protection Regulation (European Regulation 2016/679), using cookies involving the storage and analysis of personal information requires your consent.

Moreover, this consent is valid for thirteen (13) months maximum. At the end of this period, we will again request your permission to store cookies on your hard drive.

Use of Google Analytics

The ACM Canada Inc. website uses Google Analytics, a web audience measurement tool.

Using cookies, Google Analytics collects information about your navigation on this site, which is stored on servers located, among other locations, in the United States, particularly in the United States. Google may communicate this information to third parties in case of legal obligation or when these third parties process the data on its behalf.

The information collected by the tool includes, for example, the pages you visit, the date, time, duration, and frequency of your visits, and the links you click on. The type of operating system of your computer, the language used, the name of your Internet service provider, and your geographical location (region) are also part of the collected information.

Your IP address is also collected, but it is anonymized to ensure the confidentiality of the information concerning you. Anonymizing an IP address prevents an internet user’s identification through this address.

Google uses the information collected only to produce statistics and reports on navigation on this site, allowing the government to improve its electronic service delivery.

Google will not, under any circumstances, link the information collected on this site with any other data it holds. You can find Google’s privacy rules here.

You can disable and prevent Google Analytics from using your data by installing the Google Analytics browser opt-out add-on.

You can also disable or set your preferences on the Google Ad preferences page. Using our website without opting out implies that you understand and accept these conditions.

Modification of the Privacy Policy

We may update our Privacy Policy from time to time. We will inform you of any changes by posting the new Privacy Policy on this page. It is advisable to review this Privacy Policy periodically for changes.

Changes to this Privacy Policy are effective when they are posted on this page. If we make substantial changes to this Privacy Policy, we will notify you via the website or by email if you have provided your email address.

Contact us

If you have any questions about this Privacy Policy, please contact us at rania.maalej@acm-canada.com.